ICCM is a leading supplier of customer technology solutions, specialising in Helpdesk and IT Service Management, Customer Relationship Management and Request Management Systems.

ICCM’s Support and Customer Management Solutions have been developed following over 350 installations with 20 years of experience and influence in the customer service and business support market place and have been built upon the worlds leading Business Process Management Platform, BPM; from Metastorm. Their OEM partnership with Metastorm enables them to provide unique process centric software products and to offer unrivalled services and support.

Accelerating audit and discovery capabilities of ICCM's products has been made possible by a new OEM partnership with 413 Technologies.

ZENmetrics™ agentless framework integrates seamlessly with the ICCM e-Service Desk.  Ad-hoc and scheduled audit services deliver fast and accurate data automatically ensuring e-Service Desk configuration management is up-to-date.